Usign (Pty) Ltd ("Usign", "we", "our", or "us") is a Botswana-founded and Botswana-based technology company delivering secure electronic signature solutions under the promise "Your Digital Signature."
This Refund & Cancellation Policy explains the terms under which customers may cancel subscriptions or request refunds for software licenses and services provided through our:
By purchasing or subscribing to Usign services, you agree to this policy.
Usign provides digital services including:
Because our services are digital, instantly accessible and license-based, special refund conditions apply.
Usign services operate on an envelope-based licensing model. An envelope represents a document transaction processed through the Usign platform, with one (1) envelope equivalent to P1.00. Each signatory added to a document within an envelope is charged at a rate of P5.00 per signatory.
Customers may obtain envelopes through the following methods:
Customers may purchase envelopes directly within the Usign system. Envelope bundles may be purchased starting from P100 or more, and the corresponding envelope credits will be allocated to the customer account immediately upon successful payment.
Customers may alternatively make payment via bank transfer or other approved payment methods. Upon confirmation of payment, Usign will allocate the purchased envelope credits to the customer's account accordingly.
Envelope credits are deducted automatically each time a document is signed. Charges are calculated based on the number of signatories participating in the signing process.
Cloud-based customer accounts include a base storage allocation as defined in the Terms and Conditions. Additional storage charges may apply where the allocated limit is exceeded.
Envelope credits that have already been allocated to a customer account are non-refundable once activated, except in cases of duplicate payment or billing error as determined by Usign.
For organisations opting for private hosting and deployment:
Customers retain full ownership of all documents uploaded to the platform. Usign acts only as a service provider facilitating secure electronic signing and document management.
Customers are responsible for maintaining backups of their documents, as Usign provides access to document downloads and email copies but does not assume responsibility for retained copies.
If Usign offers:
No payment is required during the trial period unless explicitly stated. Once a trial converts into a paid subscription, standard refund rules apply.
Refunds may be considered under the following limited circumstances:
All refund requests must be submitted in writing to:
Email: accounts@usign.co.bw
Subject Line: Refund Request - Account Name
Usign reserves the right to request supporting documentation before processing any refund.
Customers agree to contact Usign first before initiating any chargeback or payment dispute.
Unresolved chargebacks may result in:
Usign reserves the right to update this Refund & Cancellation Policy at any time. Updates will be published on our website and become effective immediately upon publication.
Usign (Pty) Ltd
Address: Unit 46B, Molapo Crossing
Gaborone, Botswana
Phone: +267 76 018 971 / 76 113 819
Email: info@usign.co.bw
Website: www.usign.co.bw
